> ## Documentation Index
> Fetch the complete documentation index at: https://support.kitahq.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

Manage candidate conversations across **Email, WhatsApp, and SMS** in one place. KitaHQ brings your communication channels into a centralized inbox, making it easier to reach candidates, track responses, and keep conversations connected to your recruitment workflow.

![Screenshot 2026 11 06 At 16 23 17](https://mintcdn.com/kitahq/BNgRlKiHe5DvogAA/images/Screenshot-2026-11-06-at-16.23.17.png?fit=max\&auto=format\&n=BNgRlKiHe5DvogAA\&q=85\&s=6e9c3cc4feaf47b021766f1a1d38506a)

## Navigate Your Inbox

**1. Navigate to **Inbox** from the left sidebar under Work.**

**2. View your conversations in the left panel.**

**3. Select a conversation to read the message history.**

**4. View the candidate's contact details, application status, and documents in the right panel.**

Your inbox is organized into three main sections:

* **Conversation List:** Browse conversations, see message previews, and select a thread.
* **Message Thread:** Read messages and view conversation details, including the communication channel and subject.
* **Candidate Information:** Access the candidate's contact details, associated job application, current pipeline stage, screening status, and submitted documents.

## View Conversations by Channel or Candidate

Use the options at the top of your inbox to organize conversations.

* **By Channel:** View conversations grouped by communication channel. Use the **All Channels** dropdown to filter messages by **Email, WhatsApp, or SMS**.
* **By Candidate:** View conversations organized by candidate, making it easier to follow communications associated with each person.

Select a conversation from the list to open its message history.

## Start a New Conversation

**1. Click **New Message** at the top of the Inbox.**

![Screenshot 2026 11 06 At 16 25 20](https://mintcdn.com/kitahq/BNgRlKiHe5DvogAA/images/Screenshot-2026-11-06-at-16.25.20.png?fit=max\&auto=format\&n=BNgRlKiHe5DvogAA\&q=85\&s=730b1dd9253d33b1458c8f6edad28cbb)

**2. Select the recipient and communication channel: **Email, WhatsApp, or SMS**.**

![Screenshot 2026 11 06 At 16 26 29](https://mintcdn.com/kitahq/BNgRlKiHe5DvogAA/images/Screenshot-2026-11-06-at-16.26.29.png?fit=max\&auto=format\&n=BNgRlKiHe5DvogAA\&q=85\&s=3fac2e59a9673f06cf2c3cc73cc3e016)

**3. Compose your message.**

![Screenshot 2026 11 06 At 16 27 05](https://mintcdn.com/kitahq/BNgRlKiHe5DvogAA/images/Screenshot-2026-11-06-at-16.27.05.png?fit=max\&auto=format\&n=BNgRlKiHe5DvogAA\&q=85\&s=f6cabfb54122a7aaf39dd07797d3a548)

**4. Send your message to start the conversation.**

![Screenshot 2026 11 06 At 16 27 38](https://mintcdn.com/kitahq/BNgRlKiHe5DvogAA/images/Screenshot-2026-11-06-at-16.27.38.png?fit=max\&auto=format\&n=BNgRlKiHe5DvogAA\&q=85\&s=91e1d134857353be194e80cc5173f6b2)

Your sent messages appear in the conversation thread, allowing you to keep track of previous communications.

## View Message Details

When you open a conversation, KitaHQ displays the communication history in the center panel.

Depending on the communication channel, you can view details such as:

* **Recipient:** The candidate or contact associated with the conversation.
* **Channel:** Whether the message was sent through Email, WhatsApp, or SMS.
* **Subject:** The email subject associated with the conversation, where applicable.
* **Message History:** Previous messages exchanged with the recipient.
* **Sender and Timestamp:** Who sent each message and when it was sent.

For email conversations, you can use the subject dropdown to navigate between available message threads.

## View Candidate Information

The right panel displays information about the candidate associated with the selected conversation.

<table>
  <colgroup>
    <col width="111" />

    <col width="578" />
  </colgroup>

  <thead>
    <tr>
      <th>Section</th>
      <th>What You Can View</th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td>**Contact**</td>
      <td>Candidate name, email address, and phone number.</td>
    </tr>

    <tr>
      <td>**Application**</td>
      <td>The job associated with the conversation and the candidate's current pipeline stage.</td>
    </tr>

    <tr>
      <td>**Screening**</td>
      <td>Screening completion status and the number of questions answered.</td>
    </tr>

    <tr>
      <td>**Documents**</td>
      <td>Submitted documents, such as resumes and other required files.</td>
    </tr>
  </tbody>
</table>

You can also select the associated job from the application dropdown or click **Open Candidate Profile** to access the candidate's full details.

## Keep Conversations Connected to Your Hiring Pipeline

KitaHQ connects candidate communications across **Email, WhatsApp, and SMS** with their application information, so you can review relevant hiring details without leaving your inbox.

For example, when a candidate responds to an outreach message, you can view their associated job, pipeline stage, screening progress, and submitted documents alongside the conversation.

This helps your team follow up with candidates while keeping communication and recruitment information in one connected workspace.


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